At Shop The Globe, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number must be provided.
• The product must not be damaged due to misuse, negligence, or improper handling.
Non-Returnable Items
The following items cannot be returned or refunded:
• Perfumes, fragrances, cosmetics, beauty products, and personal care items once opened.
• Customized or personalized products.
• Gift cards and promotional vouchers.
• Products marked as non-returnable or final sale.
• Hygiene-sensitive items that have been opened or used.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing info@shoptheglobes.com with:
• Order number
• Product photos
• Description of the issue
We will review the claim and arrange a replacement or refund where applicable.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–14 business days depending on your payment provider and banking institution.
Shipping fees, customs duties, and delivery charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation requests cannot be guaranteed and may be treated as a return request.
Return Shipping
Customers are responsible for return shipping costs unless:
• The product is defective.
• The wrong item was delivered.
• The product arrived damaged.
Contact Us
For return or refund assistance, please contact:
Shop The Globe
Email: info@shoptheglobes.com
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.